0:00, the first words of every call
Recording and safety
Damaruka tells every caller it is an AI assistant and that the call is recorded. Each call is kept with its recording, transcript and summary for 90 days unless you choose otherwise, and you can delete any call. Damaruka never gives medical or legal advice, and tells a caller in danger who to call.
Last updated 17 October 2026
DamarukaThanks for calling Brightside Family Clinic.
What Damaruka records, keeps and refuses
- 01
What every caller hears first
Damaruka's first words on every call say that it is an AI assistant and that the call is recorded, for example: “Thanks for calling Brightside Family Clinic. I'm an AI assistant, and this call is recorded. How can I help you today?”
If a caller asks whether they are talking to a person, Damaruka says it is an AI assistant.
- 02
What is recorded
The call's audio, from just before those first words so every recording begins with the announcement, its transcript, and a summary written from what the call actually did: a booking, a message, an intake or a repair request.
Calls from Talk to Damaruka on this site are never recorded or kept.
- 03
How long it is kept, and who sees it
Calls are kept for 90 days unless you choose 7, 30, 180 or 365 days in Settings. Older calls, their transcripts and recordings are then deleted.
You can delete any call and its recording at any time. Calls are shown only to the people signed in to your business in Damaruka, and every time a call is opened, played or deleted goes into an access log you can read in Settings.
- 04
Health privacy for clinics
Every clinic in the US has health privacy on, and any other business can turn it on. Emails and texts about a call then say only that a call came in, with a link; who called and what they said stay in Damaruka.
Apps that would receive call details, and texts to callers, are off, and Damaruka signs you out after 30 minutes without use.
- 05
What Damaruka refuses to do
It gives no medical advice, diagnosis or guidance on medicines; no legal advice or prediction of an outcome; and promises no price, fee, discount or date your business has not given it. It says it will pass a message on instead.
It never says something is booked unless your calendar confirmed the booking.
- 06
Emergencies
A caller in danger is told to hang up and call 911 in the US or 112 in India. A caller to a clinic who mentions suicide or self harm is also given the 988 Suicide and Crisis Lifeline in the US, or Tele-MANAS on 14416 in India. A resident who smells gas, sees fire or smoke, or says someone is hurt is told to leave and call 911 from outside; a flood or no heat gets your emergency maintenance line, and the advice to call 911 if anyone is in danger.
Damaruka does not call anyone itself.
- 07
What Damaruka does not claim
Damaruka does not claim HIPAA compliance, and does not sign business associate agreements yet; this page will say so the day it does. No official HIPAA certificate exists for anyone to claim.
Ask us before you forward a line your patients call.
- 08Call recording laws by state
Recording laws, state by state
Whether one person on a call can agree to recording, or everyone must, in every state and DC, with each state's own law cited.
Hear the first words yourself
Call Damaruka in your browser and hear how every call begins, or set it up for your office.